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Returns & Refunds

We reserve the right to change these terms and conditions at any time. Any such changes take effect immediately therefore it is your responsibility to read the terms and conditions and returns policy each time you use this website.


Returns Policy
If you wish to return goods for any reason, please contact us on +44(0)1243 776928 or email prior to returning any goods for authorisation.

Any goods returned due to no fault of Willard Conservation are liable to a 20% handling charge. No returned goods can be refunded unless in perfect condition. The purchaser is responsible for the cost of returning the goods. Your statutory consumer rights are not affected.


Bespoke or made to measure items are non-returnable and non-refundable. This is in line with 'The Consumer Protection (Distance Selling) Regulations 2000; Clause 13 Exceptions to the right to cancel - (c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;'

Claims for Damage / Loss
In the unlikely event that your order has been damaged in transit, incorrect or missing items you must notify Willard Conservation, in writing, within 3 days of receipt of the delivery.

Suitability for Use
Every care is taken to maintain the highest standards of quality. Willard Conservation wish to make it clearly understood that it is the users' responsibility to ensure that the goods purchased are suitable for the intended purpose. No guarantee is given or implied that any product we supply is fit for any particular purpose, and our liability is strictly limited to the invoice value of the items concerned.

Change to Products
Willard Conservation Ltd, reserves the right to change material specification or substitute similar products for those displayed on our online shop and brochure.

The cost of returning goods is not covered by warranty.

Our Registered Details
Willard Conservation Equipment Engineers is a registered company and our registered details are as follows:- Willard Conservation LTD, The Workshop, Leigh Road, Terminus Industrial Estate, Chichester, PO19 8TT United Kingdom. Tel +44(0)1243 776928  Email 

Registered in England: 05337423

VAT No: GB100 1830 85

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